The role:

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• To manage from notification to settlement an allocation of Tour Operators liability and Real Estate Claims.

• Claims administration from notification to settlement

• Dealing with queries from clients and insurers

• Negotiating to reach the best settlement possible for our clients whilst maintaining a good relationship with insurers and claimants.

• Preparation of claims experience for account handlers

• Provide accurate technical advice on policy coverage and explain the correct claims process depending upon the insurer involved

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Responsibilities:

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• Ensure that we retain our clients

• Deliver a caring, personal, meticulous and professional service

• Attend client meetings where appropriate both at renewal and post loss

• Maintain accurate system records including amendments of reserves and reporting upwards where appropriate

• Develop and maintain good relations with our partner insurers and keep abreast of market developments

• Report and refer to the claims manager for guidance where appropriate

• Attend to Continuous Personal Development

• Adhere to the company service standards for new claims and post handling

• Maintain an accurate claims diary system

• Provide telephone cover for absences which may include non claims related calls

• General admin duties including filing, photocopying and maintaining a clear desk working policy

Salary: Negotiable depending on experience