Main Duties:

• Responsible for achieving business deliverables in addition to maximising the performance of the team

• Manage and motivate the team, ensuring achievement and performance to KPI targets

• Be a point of contact for relevant queries both from internal staff and from Broker partners, ensuring any referral is agreed within agreed SLA’s  

• Conduct Monthly Team meetings

• Ensure that Business objectives are cascaded to team and that performance is on track

• Conduct monthly One2One’s and annual appraisals to include SMART objectives which are aligned to the business strategy

• Support the development and growth of the overall team’s capabilities  

• Ensure technical competence within the team is managed and maintained

• Challenge existing processes and provide solutions for improvement and customer service delivery

• Ensure that all statutory and company regulations are adhered to and managed

• Support and cooperate effectively with colleagues to achieve business success

• Ensure cohesion between underwriting teams and the rest of the business Other duties as requested
  
  General Duties:

• Complying with all company policies and procedures, including health and safety procedures.

• Carrying out any other functions deemed necessary by your Manager for the effective operation of the department. 

• Maintaining FCA compliance at all times.