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What is the role of an Insurance Claims Handler?


The role of an Insurance Claims Handler is to ensure they take responsibility for investigating and processing insurance claims relating to customer policies. The job role requires you to manage a claim throughout its entire process and make decisions on its validity. As well as that, checking for any potential fraudulent activities. It will also heavily involve working closely with the policyholder, colleagues, and professionals in the industry to ensure the claim is valid.



What are the responsibilities?

As an Insurance Claims Handler, you’ll be working on behalf of the company as well as individuals that are in need of Insurance compensation. As a result of this your responsibilities will include:

· Processing new insurance claims notifications

· Providing advice on making a claim and what the process involves

· Guide policyholders on how to proceed with the claim

· Get advice from external and industry professionals such as Loss Adjusters

· Handle any complaints associated with the claim

· Working with risk analysts, underwriters, and brokers

· Investigate potential fraudulent claims

· Manage all administrative aspects of the claim

· Ensure fair settlement of a valid claim

· Analyse the claim made by a policymaker to establish whether it satisfies the policy conditions


If you’re inquiring about becoming a Senior Claims Handler, you may have different responsibilities. This may include:

· Monitoring outcome performance

· Supporting Claims Handlers in conjunction with Claims Advocates to produce accurate and updated renewal information for the Sales team and bespoke reporting and projects for clients



What skills are required?

As an Insurance Claims Handler, the skills required of you are:

· The ability to think strategically

· Attention to detail

· Good negotiation skills

· Excellent verbal and communication skills

· Numerical skills

· Excellent time management



What qualifications are required?

Although some companies will not require a degree in Accounting and Finance it is advised that every individual undertaking a career as an Insurance Claims Handler, that you have a Chartered Insurance Institute Diploma otherwise known as a (CII) however, some companies may overlook this and begin on the job training straight away.



What is the national average salary?

Although the salary may differ depending on the company, entry-level or trainee Claims Handlers have the potential of earning from £16,500 - £25,000. Experienced Insurance Claims Handlers may earn up to £30,000 per annum.



If you’re interested in taking the next steps in your career working in the insurance sector, apply with us today and we can find the perfect placement for you. Feel free to call us on 0203 225 5584 to discuss everything in further detail.

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