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Senior Account Handler
Horsham | Permanent | £40,000 +

We are partnering with a National firm of Brokers who are looking to recruit a Broker Account Manager.


This position is to action all client and insurer requests within service standards in accordance with Company procedures. To negotiate renewals with Insurers ensuring the right outcome is achieved for clients and issue these in accordance with Company procedures. To be responsible for own Debtors and provide support and assistance to the Branch Director with the overall management of Debtors. To carry out file audits on your own direct reports and others as required. Assist the Branch Director as required with the integration of acquisitions. Assist Account Executives as required, including with the broking and placement of new clients, Identify, pursue opportunities for cross selling and up selling appropriate products to existing clients.


Deliver a superior service to customers. Examples are:


Keeping promises made such as returning phone calls the same day, where appropriate

Ensure letters and e-mails sent are business like and specific to issues under discussion

Ensure files are suitably maintained so others can easily work from them when required.


Assist colleagues with their workload as your workload permits.


To carry out any additional duties which have been specifically assigned to you and/or may be reasonably requested by the Branch Director.


Ideally must have 5 years + commercial Broking experience. Also have used OpenGI or Acturis systems being an advantage though not essential.

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