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Four skills you need to excel in the insurance industry

Working within the insurance industry is extremely rewarding as well as challenging. There is room for a lot of potential growth and development as the industry is constantly changing. Technology and legislation are constantly developing, and the insurance industry is heavily impacted when the changes happen. As a result of this, there are certain attributes and skills that are required as well as highly desired by employers within the industry.

Regardless of how many years of experience you have, it is advised that you keep up to date with the skills you need to attain in order to excel within the industry. These are our tips on what skills you need to attain to excel within the insurance industry:

Customer Service:

Many individuals working in the insurance industry need to ensure they demonstrate good customer service as this will be required in the job role. Having excellent customer service can have a significant impact on the type of relationship you have with your clients and result in establishing long-term client relationships. Demonstrating good customer service includes being polite as well as keeping a professional tone. According to 68% of people were more willing to buy a service due to good customer service.


Negotiation is highly important in the insurance industry and will enhance client relationships immensely. Strong communication skills will be useful when explaining what you expect from clients or other employees.

Detail orientated:

The ability to remain detail orientated in a working environment is highly important. Attaining a detail-focused mindset ensures you can produce high-quality work and make fewer errors. Working in insurance also results in working with private and sensitive information and being detail-orientated helps identify potential issues before they arise.


It is essential that all individuals working in the insurance industry are able to articulate themselves clearly with both clients and other employees. Other than being able to speak clearly it is also important that the correct body language and eye contact are being used to good effect. All roles within the insurance industry require strong communication skills and your negotiation skills will rely heavily on your ability to communicate.

If you’re interested in taking the next steps in your career working in the insurance sector, apply with us today and we can find the perfect placement for you. Feel free to call us on 0203 225 5584 to discuss everything in further detail.

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