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What is the role of an Insurance Technician?

The role of an Insurance Technician is essential within the insurance industry. Insurance Technicians are responsible for providing administrative support and handling various tasks related to insurance policies and claims. Their duties may vary depending on the type of insurance they specialise in, such as property and casualty insurance, health insurance, or life insurance.


Claims Handling: Insurance Technicians verify policy coverage and initiate the claim assessment process. They may also assist in gathering relevant documentation and communicating with policyholders and adjusters to facilitate a smooth claims settlement process.

Policy Administration: Insurance Technicians are involved in the administrative aspects of insurance policies. They assist in updating existing ones, issuing new policies, and ensuring that all policy documentation is accurate and up to date.

Customer Service: Insurance Technicians often interact and engage directly with brokers, policyholders, or agents. They address inquiries, provide information on policy details and coverage, and offer general customer support. In order to excel in this role, it is essential that an Insurance Technician has excellent communication and interpersonal skills.

Collaborating with Underwriters: Insurance Technicians work closely with insurance underwriters, providing them with vital information and data for policy assessment and decision-making.

What skills are required in this role?

· Patience and the ability to remain calm in stressful situations

· Administration skills

· Persistence and determination

· To be able to use a computer and the main software packages competently

· To be thorough and pay attention to detail

· Outstanding organisational skill

What qualifications are required?

Although qualifications may vary depending on the company, the majority will require GCSE Maths and English. Many companies will continue your training on the job and encourage all employees to study for official insurance qualifications. This may include:

· CII Advanced Diploma in Insurance, leading to Associate membership of the CII

· CII Certificate in Insurance

· CII Diploma in Insurance

What is the National Average Salary?

The average salary for an Insurance Technician in the United Kingdom is between £31,000 and £52,000 however this may vary depending on the location and company.

If you’re interested in taking the next steps in your career working as an Insurance Technician or in the insurance sector in general, apply with us today and we can find the perfect placement for you. Feel free to call us on 0203 225 5584 to discuss everything in further detail.

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